ACTIONABLE FEEDBACK POLICY

DubaiTouristPlaces.com exists to help travellers discover the very best of what this extraordinary city has to offer. Every attraction guide, tour recommendation, and booking we facilitate is only as good as the trust our visitors place in us. That trust depends on us constantly listening, learning, and improving. This policy explains how we collect your feedback, how we evaluate it, and how it shapes the way we serve you.

1. Why We Have This Policy

We are not a passive listing platform. We are a team that actively curates, recommends, and facilitates access to Dubai’s most iconic attractions and experiences. That means we have a genuine responsibility to get things right and when we fall short, to hear about it and improve.

This policy exists to:

Keep our feedback channels open and accessible to every visitor, at any time.
Ensure that every piece of feedback we receive is handled with care, not filed away.
Create a direct link between what you tell us and the improvements we make.
Be transparent about what happens to your input after you share it with us.

2. How to Reach Us

We make it straightforward to get in touch, no matter how you prefer to communicate:

Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | 50 914 3707
Post-Visit Survey: Sent to you after completing a tour or attraction booking with us
Social Media: Reach us directly through our social media channels

When sharing feedback, it helps to include the name of the tour or attraction involved, your booking reference if applicable, the date of your visit, and a clear description of what went well or what could be better.

3. The Kinds of Feedback We Want to Hear

We welcome all of it – the good, the critical, and everything in between:

Attraction and tour accuracy — if the information on dubaitouristplaces.com about a specific attraction, its hours, ticket prices, or inclusions does not match your actual experience, we want to know immediately.
Booking experience — anything relating to the ease, clarity, or reliability of booking a tour or attraction ticket through our platform.
Guide and service quality — feedback on the conduct, knowledge, and professionalism of any guide or service provider connected to your booking.
Website usability — suggestions on improving navigation, search, or how information is presented across our site.
Missing attractions or experiences — if you believe a significant Dubai tourist place or experience is absent from our platform, tell us and we will consider adding it.
Positive experiences — hearing what we do well is just as valuable as hearing what we need to fix.

4. What Happens After You Submit

We confirm receipt — within 48 hours of your submission, we send you an acknowledgement.
We categorise and assign — your feedback is classified and directed to the team best placed to act on it, whether that is our content team, bookings team, or management.
We investigate and decide — the relevant team reviews your feedback and determines the appropriate response or action.
We close the loop — wherever possible, we get back to you with an update on what we did as a result of your input.

5. Your Privacy

Any personal information you share when submitting feedback — your name, email address, or booking details — is used only to respond to your feedback. It is never sold, passed to third parties, or used for marketing without your explicit consent. If you prefer to submit feedback anonymously, you are welcome to do so, though we will not be able to follow up with you directly. To request removal of your data, contact [email protected] .

6. If You Are Not Satisfied With Our Response

We aim to resolve every concern at the first point of contact. If that does not happen:

Reply to your original case email with your reference number. This will escalate your case to a senior member of our team.
For formal complaints, email [email protected] with the subject line “Formal Complaint.” A member of our management team will respond within 7 business days.

7. Updates to This Policy

We review this policy every year and update it whenever our operations or feedback processes change in a meaningful way. If you have feedback on this policy itself, we would genuinely like to hear it at [email protected].